|
| Do I have to register with
Teletel, to place calls? |
| No, you don’t have to register with Teletel.
|
|
| How much does Teletel charge? |
| Teletel works without registration, there are no basic charges
and no connecting fees. The customer is charged only by spoken
minutes in accordance to our tariff list.
Note: For calls made from mobile phones, your
provider might add a surcharge, on which Teletel has no
influence. Information on additional fees are available
through your provider.
|
|
| How do I receive my bill? |
| Through Swisscom or your landline or mobile
network provider: - thus no extra costs, no extra bills. |
|
| Are there any additional or hidden fees
with Teletel? |
| No. There are neither additional costs nor
hidden fees. The rating begins with the start of the conversation.
You are charged the minute tariff of the appropriate dialing
code, in accordance to our tariff list and the free tariff
announcement. |
|
| Do I also pay when no connection was made?
|
| No, charges only apply when you actually begin
to talk. |
|
| Do I also pay, if the line is busy? |
| No, charges only apply when you actually begin
to talk. |
|
| Is there a connection fee? |
| No. There is no connecting fee or additional
costs. |
|
| Can I use Teletel services with my mobile
phone. |
Yes. You can use Teletel also
with a mobile phone.
Note: For calls made from mobile phones your provider might
add a surcharge, on which Teletel has no influence. Information
on additional fees are available through your provider. |
|
| What is the additional fee for calls from
mobile phones? |
| Information on additional fees are available
through your provider. If you place a call from a mobile phone
you are charged the normal Teletel tariff plus the additional
fees of the mobile phone provider. The additional charges
depend on your provider. |
|
| Am I charged by the second or by the minute? |
| The account mode depends on your telephone
provider. |
|
| Can Teletel be dialed from telephone booths?
|
| Yes, you pay cash or with credit card. Note:
Additional fees in the Swisscom telephone booths CHF 0,50
per call. |
|
| Are the announced tariffs including or
excluding VAT? |
| Our tariffs are always including VAT. There
are no further or hidden costs for your calls. |
|
| Can I also use Teletel, if I have a contract
with another provider? |
| Yes. You can use Teletel with each telephone
provider. You always pay the same Teletel tariff. |
|
| Why are the phone calls charged to my regular
telephone bill? |
| If you use Teletel, the access to our system
is made by 0900 numbers of Swisscom. The account for these
numbers is always made by Swisscom or your appropriate telephone
provider. |
|
| Is a detailed account possible? |
| You can request a detailed bill per access
number from Swisscom or your corresponding telephone provider.
However, the details of each country called are not shown.
|
|
| Why is Teletel this inexpensive? |
| Teletel buys the lines to an optimal price
performance ratio on the international market. There are no
redundant administrative expenses and cost-intensive advertisings
with us, as found in large concern managements. We reduce
our costs to a minimum: e.g. we do not have a telephone customer
service. These savings are our customer’s profit. |
|
| I try to call through Teletel. After dialing
the chosen number the announcement continues to go on? |
Your telephone is not adjusted to the tone
dial (DTMF). You can examine this as follows:
During a call press a number key on your telephone. If you
do not hear a tone, your telephone is not set up for touch-tone
dialling. Please consult your user guide to find out whether
your telephone actually supports touch-tone dialling, and
if so how to activate it. |
|
| I switched on the function "lock set"
or "lock of outgoing connections" on my phone. Can
I still use Teletel? |
With blocking sets there are following differences:
- Blocking of all 090x services - Teletel cannot be used.
- Blocking of 0906 and 0901 services - Teletel can be used.
The abolition of the locking set can only be made by written
request to your telephone provider. |
|
| I am not a Swisscom-client. Can I still
use teletel? |
| Teletel can be used with any telephone provider
. For calls from the landline dial 10741 before adding the
required teletel access code, for expl. 107410840544500. For
these calls you get the bill from Swisscom. Teletel tariffs
stay the same. There are no extra costs. |
